At Bebezest, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process. Please review our policy below for detailed information on how to request a return or refund, and the procedures for various scenarios.

1. General Return & Refund Guidelines

• Eligibility: Returns and refund requests must be initiated within 30 days from the date of delivery.
• Condition: Items must be returned in their original condition, unused, with all tags and packaging intact.
• Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.

2. Return & Refund Process

To request a return or refund, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] with your order number and the reason for the return.
2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
3. Return Shipping: Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to an error on our part.
4. Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
5. Refund Processing: If your return is approved, we will process your refund to the original payment method within 7-10 business days.

3. Specific Return & Refund Scenarios

• Defective or Damaged Items:

  • Notification: Contact us immediately upon discovering a defect or damage by emailing [email protected] with your order number and photos of the issue.
  • Resolution: We will arrange for a replacement or provide a full refund, including return shipping costs, if the item is confirmed to be defective or damaged.

• Incorrect Product:

  • Notification: If you receive the wrong item, please contact us at [email protected] with your order number and details of the incorrect item.
  • Resolution: We will send you the correct item or issue a refund. Return shipping costs for the incorrect item will be covered by us.

• Undelivered Orders:

  • Notification: If your order has not arrived within the estimated delivery time, contact us at [email protected] for assistance.
  • Resolution: We will investigate the issue with the carrier. If the order is confirmed lost, we will issue a full refund or send a replacement.

• Order Cancellation:

  • Pre-Shipment: If you wish to cancel an order before it has shipped, contact us immediately at [email protected]. We will process your cancellation and issue a full refund.
  • Post-Shipment: If the order has already been shipped, you will need to return the item according to our return process. Refunds will be processed after the item is received and inspected.

• Returns After Delivery:

  • Return Request: If you decide to return an item after delivery for any reason not covered above, please contact us at [email protected]. You will be responsible for return shipping costs, and a restocking fee may apply.
  • Refund: Refunds for returns after delivery will be issued minus the return shipping costs and any applicable restocking fees.

4. Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made items
• Items marked as non-returnable in the product description

5. Contact Us

For any questions or to initiate a return or refund, please contact us:

• Email: [email protected]
• Address: 7725 Gateway BLVD 1511, Irvine, CA 92618, United States
• Business Hours: Monday to Saturday, 8:00 AM – 5:00 PM (UTC-8)

Thank you for shopping with Bebezest. We are here to ensure your satisfaction and assist you with any return or refund requests.